Help Center

[UPDATE: NOVEMBER 2020] Countries are advising about a second COVID wave. Rest assured we are constantly working to provide the faster service available to our customers.

Limited by governments and carriers new policies to deal with the pandemia, shipments are being prioritized, for what some products are likely to take longer to ship. That's why we changed our Free Shipment time frame from 18-23 days to 21-30 days.  

The Express Shipping Option we offer ($4.95 for 14 days or less deliveries) will be available on selected products. If a product you select qualifies for fast shipping, it will show as shipping option at checkout.

All orders are promptly processed from Monday to Friday. It takes 2-3 days to get it ready for air delivery. 

We ship from suppliers around the world to get our customers the best deals.

Standard Shipping:  18-25 days.

*Fast Shipping ($4.95): 14 days or less. If your order does not arrive in 14 days, we will refund the shipping payment.

*Option will be available at checkout on products that qualify.

**IMPORTANT NOTICE: This option will be limited to selected products delivered to United States only until COVID-19 changes in shipping process are back to normal.

The rest of our catalog will be delivered on a time frame of 18-25 days.

Yes. On some products and countries we offer an Express Delivery Option which can arrive in 14 days or less. If your order is not delivered by day 14, we will refund the delivery payment.

No. Keeping a paper-less mind frame, your receipts are sent by email. Send any special requests to: support@thebarkingdogmarket.com, we will be happy to help you.

No. If you like the product, but need another size, color or variant, you will need to return the product for a refund (see Return Policy here), and place a new order. We suggest ordering as soon as you realize you want an exchange, as sometimes products might run short.

Write to our Customer Support email (support@thebarkingdogmarket.com) and we will work something out to fulfill your needs.

Before returning, we suggest you getting in touch with us via email: support@thebarkingdogmarket.com to help you with the inquiry.

Click here for full Return & Refund Policies. 

Return the product unused and in original packaging to the following address:

AD-JOINING LLC

C3 Bolivia St.

Oasis Gardens

Guaynabo PR 00969 USA

The customer is responsible for paying the postage for return goods.

After receiving your product, an email asking for a review will be delivered to your inbox. We encourage you to share a review of your purchase. This will help others make informed decisions. 

Add a photo and a positive review and get a $5 discount code for your next order of $25 or more.